Use Creately’s user-flow flowcharts to map out the different paths patients take when interacting with the healthcare system.Gather some information to understand the goals of the patients, especially what they aim to achieve at the end of their medical journey.You can do this using a user persona template on Creately.

Start by creating user personas for patients who belong to different segments.It highlights all the patient’s pain points during their journey and helps health care workers and management to develop strategies to improve the patient journey. Patient journey maps help obtain insight into the patient’s experiences during their care journey in a medical facility.